Terms & Conditions

Last updated: 2026-07-22

These terms govern private taxi transfers and tours provided by Luxury Travel Across Iceland ehf (“HófyVIP”, “we”, “us”), registration no. 280665-5849, Bárusker 1, 245 Sandgerði, Iceland.

1. Services

We provide private airport transfers, sightseeing tours and custom private trips in Iceland, by vehicle for up to 8 passengers. Each booking is for the whole vehicle, not per person.

2. Bookings & confirmation

Submitting the booking form is a request, not a confirmed reservation. A booking is confirmed only when we reply by email confirming the date, time and price. We may decline or propose an alternative if no vehicle is available for the requested time.

3. Prices & currency

All prices are shown per vehicle and are quoted in euros (EUR). Amounts displayed in other currencies (ISK, USD, GBP) are indicative conversions, rounded up; the amount actually charged is stated on confirmation. Prices include applicable taxes unless stated otherwise. Third-party admissions (e.g. Blue Lagoon, Hvammsvík, cave entry) are not included and are booked separately.

4. Payment

Unless card payment is offered at checkout, payment is arranged directly with us after confirmation. When online card payment is available it is processed by our regulated payment provider; we do not store full card details on our servers. Accepted cards: Visa, Mastercard.

5. Changes & cancellations

Please see our separate Cancellation & Refund Policy page.

6. The service

Pickup times for airport transfers are adjusted to your flight. Tour routes and stops may change due to weather, road conditions or safety — the driver decides what is safe. Seasonal tours (e.g. Northern Lights) depend on conditions and cannot be guaranteed.

7. Passengers' responsibilities

Please be ready at the agreed pickup time and place, wear seatbelts, and follow the driver's safety instructions. Child seats are available on request. We may refuse or end carriage where behaviour is unsafe or unlawful.

8. Liability

We carry the insurance required to operate as a licensed passenger carrier in Iceland. To the extent permitted by law, we are not liable for indirect or consequential losses, or for events outside our reasonable control (weather, road closures, natural events, flight changes).

9. Service delivery

Our service is delivered in person in Iceland on the confirmed date and time — there is no physical product to ship. For airport transfers your driver meets you in the arrivals hall; for tours and city transfers we collect you at the agreed pickup point. You receive booking confirmation and, where card payment is used, a payment receipt by email.

10. Complaints

If something is not right, contact us as soon as possible at info@hofyvip.is or by phone/WhatsApp and we will work to resolve it. We aim to acknowledge written complaints within a few business days. Card payment disputes are also handled through your card issuer.

11. Governing law

These terms are governed by the laws of Iceland, and disputes are subject to the jurisdiction of the Icelandic courts.

12. Contact

Luxury Travel Across Iceland ehf · Bárusker 1, 245 Sandgerði, Iceland Kennitala 280665-5849 Email: info@hofyvip.is · Phone: +354 779 1771