Cancellation & Refund Policy

Last updated: 2026-07-22

We want the terms to be clear and fair.

Cancellation by you

• More than 24 hours before the scheduled pickup: free cancellation, full refund of anything paid.
• Within 24 hours of pickup: up to 50% may be charged to cover the reserved vehicle and driver.
• No-show (not present at the pickup point within a reasonable wait): the booking may be charged in full.

For airport transfers we track your flight, so a delayed or rescheduled flight is not a no-show — we adjust to the new arrival time at no extra charge.

Changes

Need to change the date, time or party size? Contact us as early as possible and we'll do our best to accommodate it at no charge, subject to availability.

Cancellation by us

If we must cancel (for example, unsafe road or weather conditions, or a vehicle problem we cannot cover), you choose between rescheduling or a full refund. Seasonal experiences such as the Northern Lights depend on conditions; if we cannot run the trip you are not charged.

Third-party admissions

Entrance tickets booked separately (Blue Lagoon, Hvammsvík, cave tours, etc.) follow that provider's own cancellation rules.

Refunds

Approved refunds are returned to the original payment method, normally within 5–10 business days of confirmation.

How to cancel or change

Email info@hofyvip.is or message us on WhatsApp — quote your name and booking date. Phone: +354 779 1771.