Cancellation & Refund Policy

Last updated: 2026-07-22

We want the terms to be clear and fair.

How your card is handled

To hold a booking we ask for a card. Card details are entered on our payment provider's own secure page — we never see, receive or store your card number; we only hold a token that lets us charge the amounts set out below.

• Pay later (standard rate): nothing is charged when you book. Your card is held as a guarantee only, and you pay the driver by card terminal at the end of the trip.
• Pay now (10% discount): the discounted total is charged when the booking is confirmed.

Cancellation by you

• More than 24 hours before the scheduled pickup: free cancellation. Nothing is charged, any card guarantee is released, and prepaid bookings are refunded 100%.
• Within 24 hours of pickup: 50% of the total is charged to cover the reserved vehicle and driver.
• No-show (not present at the pickup point within a reasonable wait): 50% of the total is charged.

You are shown and must accept these exact terms before the booking is submitted, and we record that acceptance with your booking.

For airport transfers we track your flight, so a delayed or rescheduled flight is not a no-show — we adjust to the new arrival time at no extra charge.

Changes

Need to change the date, time or party size? Contact us as early as possible and we'll do our best to accommodate it at no charge, subject to availability.

Cancellation by us

If we must cancel (for example, unsafe road or weather conditions, or a vehicle problem we cannot cover), you choose between rescheduling or a full refund. Seasonal experiences such as the Northern Lights depend on conditions; if we cannot run the trip you are not charged.

Third-party admissions

Entrance tickets booked separately (Blue Lagoon, Hvammsvík, cave tours, etc.) follow that provider's own cancellation rules.

Refunds

Approved refunds are returned to the original payment method, normally within 5–10 business days of confirmation.

How to cancel or change

Email info@hofyvip.is or message us on WhatsApp — quote your name and booking date. Phone: +354 779 1771.